Terms & conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
These terms and conditions will apply to the purchase of the goods by you (the customer or you).
(the supplier or us or we).
These are the terms on which we sell all goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
You can purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.
Contract means the legally-binding agreement between you and us for the supply of the goods.
Delivery Location means the Customer’s premises or other location where the Goods are to be supplied, as set out in the order.
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the order.
Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the website.
The description of the Goods is as set out in the website or any other form of advertisement. Any description is for illustrative purposes only and there may be discrepancies in the size and colour of the Goods supplied.
All Goods which appear on the Website are subject to availability.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the correct ordering process.
A contract will be formed for the sale of the Goods ordered only when you receive an email from us confirming the order ( Order Confirmation ). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.
No variation of the contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered in to unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Price and Payment
The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Some prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
We accept all major credit and debit cards.
We will deliver the Goods to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can treat the Contract at an end if we have refused to deliver the Goods.
If you treat the contract at an end, we will promptly return all payments made under the contract.
If any Goods form a commercial unit ( a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
The goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full.
Withdrawal and Cancellation
Any withdrawal and cancellation requests after the acceptance email has been sent by Shropshire Truffles to you will be taken on a case by case basis.
If a cancellation is accepted by Shropshire Truffles prior to delivery, all payments will be refunded in full.
We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the goods will:
Be of satisfactory quality
Conform to their description
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control,
the party will advise the other party as soon as reasonably practicable.
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
The Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contact was made, or (ii) loss (eg loss of profit) to the customers business, trade, craft or profession which would not be suffered by a consumer – because the supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
This Agreement is governed by the laws of England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.
Returns and Complaints Policy
If you are unhappy with any of our products, please contact us directly using the contact information detailed on our home page. If you are dissatisfied with a product supplied to you, we may ask you arrange return delivery so the item can be inspected. Upon acceptance and inspection of this delivery a refund or exchange may be offered.